888 Heating & Air Conditioning
7338 South Alton Way #16K, Centennial, CO 80112, USA
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7338 South Alton Way #16K, Centennial, CO 80112, USA
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888 staff and technicians are responsive, expert and supportive in their customer interactions and work. A couple of years ago we had 888 out to replace our heating and A/C units for our primary floor and they have worked as expected, so we just had them out again to install new units for our basement. Impressively and as a testament to their service-orientation, 888 proactively reached out to schedule one of their technicians to check on our A/C units to make sure that they were ready for the warmer weather which has been really helpful given the warmer weather this week. We highly recommend 888 to anyone seeking good customer service and expert HVAC products & installations.
I won a free HVAC cleaning back in January. Very exciting. Guy did a good job, however he insisted I needed $1k worth of work done on my 3 year old AC system. I asked for a quote with line items on the specific work that needed to be done. I reached out to him the following week and called the company stating he said he would send a quote. No quote ever came. Now it's June and time to turn on my AC, and it doesn't work. I reached out to a different company who came to check out the unit. The tech found a wire disconnected from the circuit board in the furnace. I can only assume the previous tech disconnected something while cleaning.
Just had my first year checkup of my two high efficiency furnaces. The technician was professional and very knowledgeable. Photos and readings reviewed with me to make sure I understood service and that the installation was done correctly on initial install. This company is great with reasonable prices and technicians who know what they are doing! I also liked the great communication on the appointment and arrival time.
Fast, precise and polite people. High quality Furnace replacement. These people have a 5 star rating for a reason!!! Simply the best!!
The guys that actually did the work of installing the unit and addressing a couple findings from the inspection were good. As far as it can tell, the workmanship is solid. However the reason for the 2 stars is that their communication was absolutely abysmal. Between the inspection and just other things that needed to be completed by an electrician as part of the installation they’ve been over to my house many times and every single time they would say they would do something and it would only happen if I called them back to remind them. On the day the electrician was supposed to show up he missed the stated window and nobody called me. I called them in the afternoon and they said someone would be by that day and nobody showed up or even called back to tell me no one would be there. When I called back the following Monday they sent an electrician (who 888 subcontracts work out to) and he had no idea what he was supposed to do because 888 never got him the info. After I had paid them for the initial install there were at least 6 times that they were supposed to get back to me and never did. I had to call them back and remind them every single time. They were very apologetic each time it happened but that didn’t stop it from happening over and over again. Because the work seemed pretty solid (once I was able to get them over to my house each time) I would say that if you are going to hire them, tell them you’re not going to pay for the job until all the work has been done and everything has passed inspection. I’m pretty sure they will be a lot more attentive then!