Apple Aire Heating & Cooling
4020 Youngfield St, Wheat Ridge, CO 80033, USA
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4020 Youngfield St, Wheat Ridge, CO 80033, USA
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I am extremely disappointed with Apple Aire’s service and lack of accountability. Two years ago, their technician installed an HVAC system at my property in Denver, CO. Recently, my electrician inspected the installation and found that the outdoor A/C unit was not placed the required 3 feet away from the electrical panel, which is a potential code violation (NEC clearance requirements). We first contacted Apple Aire in November 2024 via phone and even visited their office in person to report this issue. Despite our efforts, we have yet to receive any response or resolution from their team. This placement is a serious safety and compliance concern, and yet Apple Aire has been unresponsive. I have all necessary documentation, including photos showing the improper installation and invoice details, confirming the violation. I expected better professionalism and customer service. I do not recommend Apple Aire if you are looking for a company that stands by its work and ensures compliance with safety codes. ---------------------------------------------------------------------------------------- Updating Review based on owner comments to my review: Apple Aire installed a brand-new A/C unit in June 2023, and by September 2024, we already experienced issues with it. The outdoor unit is under shade, so overheating should not be a concern. However, Apple Aire is now claiming that debris and cotton buildup require yearly maintenance, but it hardly an year and most of that year house was vacant due to property on Sale- I was not at all talking on this issue but owner bought this issue in reply so updating here. Additionally, regarding the code violation, Apple Aire is stating that the previous owner requested the installation location. However, we spoke directly with the previous owner, and he was never asked about placement. This raises concerns about the accuracy of their claims and their responsibility for ensuring proper installation. Additionally, we have ample space(refer first picture) on our patio to properly maintain the required 3-foot clearance, yet the unit was installed just 7 inches short of compliance. We expected better service and accountability from Apple Aire and are disappointed with their lack of resolution.
Apple Aire installed a new AC unit on 4/15/2025. In January I requested a bid and was presented an estimate by Shane. He was knowledgeable and not pushy. The estimate was in line with 3 other bids I had received. I decided to proceed due the professionalism of Shane and the company is locally owned. I asked for the installation to be in April. The installers arrived on time, were polite, informative, and worked hard throughout the day to install the unit and complete additional duct work. The unit functions but will be better qualified to comment on that aspect when there are warmer temperatures. I would recommend this company.
I've been a client of Apple Aire for many year and each and every service call that I've had with them has been handled professionally and with kindness. The most recent appointment was today 04-28-2025, and everything was beyond expectations. The tech, Dakota, was the epitome of professionalism. He talked to me throughout the process of servicing/maintaining my furnace, ensuring that I understood what he was doing and why, and how this information related to the maximum efficiency of the furnace. Thank you Dakota and Apple Aire!
Devin is always professional and thorough, as well as a great guy! He cleaned and serviced my AC, changed the filter and gave me a tutorial on my thermostat, which I can never quite figure out when changing from heating to cooling and vice versa. I highly recommend Appleaire and all the service people there.
I can tell you honestly that I talked to every air conditioning company in the Denver area and this is the best company to go with. They really care. They're very thorough. They're not like other companies. From Todd, a honest and wise advisor, Theron who installed it perfectly on my second story condo, it was difficult, and Dennis who did the research to help me find the proper unit, they all were impeccable, polite and high quality technicians! Where other companies just gave me whatever they had in stock. Apple Air help me find the perfect unit . Thank you so much, Apple Aire.