Hand & Stone Massage and Facial Spa
5140 W 120th Ave #100, Westminster, CO 80020, USAAbout Hand & Stone Massage and Facial Spa
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5140 W 120th Ave #100, Westminster, CO 80020, USA
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Their online system clearly said I would be charged the intro rate. But they ended up charging me the regular rate. When I called to let them know their online system is misleading and that I was overcharged, the woman was a real bully with a soft voice. She argued with me endlessly and made implications, saying that customers abuse this offer, she tried to overpower me in the conversation and wouldn't let me talk and said they are strict. I will never go to Hand and Stone again. This was not my fault that there online system accepted me as a first time customer to their location. Not everyone is rich enough to afford this! Update. After I was able to speak to the manager she was very reasonable and aplogetic and credited the difference to my account. But be aware they will not give you first time lower rate if you've ever been to any of their locations anywhere in the state. Unlike other massage places where they allow you to have one initial lower rate massage at each location. They're booking system online is very misleading.
Book my wife, a Mother's Day massage for Sunday. Got a text saying that it was now scheduled for Monday when I scheduled it for Sunday. Called they said they had nothing open except some later appointments that day on Mothers day so I said let me move our dinner reservations around to accommodate the new appointment. Called back 3 minutes later and the appointment wasn't available. you would think they'd put it on hold when I said I'll call you right back to confirm but this place is poorly run.
My massage therapist was Patricia! She was excellent! It was my 1st time and I most definitely needed it. Thank you so much again! My daughter got me a gift card for my birthday! I think that’s the best gift yet! 😊
Absolutely LOVE! The hot neck thingy, the coconut water, I love this place. Finally found a spot where I can relax because they are professional. The products are awesome as well! I became a member my first visit and look forward to many more investments in my health and well-being!
First time client and very pleased! The moment you walk in you are transported into a wellness oasis. Dimmed lighting, comfortable seating,soft-spoken receptionists, aromatic atmosphere and welcoming environment. Chelsea was amazing, giving me an in-depth facial, taking time to get to know my needs on a very friendly and attentive basis. I am looking forward to my next visit!