Littleton Veterinary Clinic
6590 S Broadway, Centennial, CO 80121, USA
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6590 S Broadway, Centennial, CO 80121, USA
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I had a great experience with everyone except for Dr. Burkhartsmeyer. For our initial puppy visit, he proceeded to not check pretty much anything on the dog (example: didn't check his heartbeat), he forgot to check his testicles (he assumed that the dog was a female even though the paperwork said otherwise), and then proceeded to charge us over $300 for the visit. There was no possible way even $150 of work was done. We switched to a new vet immediately and at our next visit, had significantly more tests and vaccines administered and were only charged $175. Again, my experience with the rest of the staff was great - they were all helpful and kind; my complaint is only with Dr. Burkhartsmeyer.
Absolutely LOVED this vet crew. Been going there 3 years now and they always call to set up the yearly appointments. Except this year. My dog is on a special food and they just declined his prescription with no word. I had to call to find out their appointments lapsed. So now my dog is out of food and I cannot get in until the weekend. No apology from said manager on the phone until I had to ask for one. It has been a full week since their yearly had lapsed, and not s single courtesy call. Just a good luck on feeding your dog now. Terrible business practice and am now searching for a new vet. If you got used to them calling for things, seems thats a thing of the past. If your dog is on a prescription make sure to get them in quick cause these vets dont care for a courtesy call anymore. Just beware
The care and professionalism of this clinic is absolutely disgusting. Courtney the office manager is downright rude and unprofessional. They stated our cat needed extractions and before proceeding we stated that we wanted to have this covered with our discount program with Pet Assure. They said that wasn’t a problem. Any discount provided by the clinic violates Pet Assure and Pet Assure WILL NOT cover any percentage of the bill. So what does Littleton Vet Clinic do, they provided small “discounts” to the our bill which now violated our policy with Pet Assure. Littleton Vet Clinic will not share with us an itemized bill showing and stating where these discounts are. Completely unethical. We have tried calling and working with them to remove these discounts so we can pay the full bill so we can have some coverage through our provider. They have absolutely refused to work with us. Who does this!? It’s absolutely baffling that a vet clinic would do this to anyone let alone someone who has been going here for a year. We simply want our pets to be healthy and taken care of. Not taken advantage of. Our bill was $4,800!!!! I’m currently in the process of filing a complaint through the Better Business Bureau and will be speaking to a lawyer this afternoon. Please share this far and wide and do yourself a favor and go anywhere else.
I adopted a dog from the Denver animal shelter & was given a list of vets that would give us a complimentary first visit. I brought my dog in to get her established with care and have her checked out considering she was a stray and had been spayed 10 days before bringing her in.The lady casually told me “we’re just going to have you pay full price since I can’t figure it out.” The appointment was very rushed and the staff did not seem to be knowledgeable on their policies. The lady asked me “where exactly does it say that?” So I flipped the packet over that she had already read, & read word for word… “these locations will offer a complimentary first visit” I asked… I’m at the right location right? Everything worked out after being treated like I was literally stupid… anyways… I will not be back. Also to add, my dog has some swelling in the area of the incision that I will need to take her somewhere else for a second opinion considering the only information the veterinarian gave me was “yep, whoever did it has definitely done it before.” Also paid cash & left without any paperwork, receipt or proof that she had been seen. It was overall very unprofessional.
Diagnosed my dog in minutes when Sploot had already charged me about a thousand and his problem never healed. This very diagnosed and cured him in 3 days! Parking sucks but the place is awesome! Highly recommend!