Maple Garage Auto Repair
134 S Broadway, Denver, CO 80209, USA
Our Address
134 S Broadway, Denver, CO 80209, USA
Path to Opportunity for you and Your Family!
Read More
Path to Opportunity for you and Your Family!
Read More
My second time in today. My battery died (due to the cold and also age) and they replaced it, identified and replaced my broken alternator, and were able to return my car back to me only 4 hours later. The online scheduling is very convenient — I actually scheduled my appointment yesterday. It might be a slower time of the year, but the efficiency of the service was remarkable. They also included a 3-year warranty for my new parts — I don’t know if that’s standard, but it is absolutely appreciated regardless. Everyone here that I’ve interacted with has been incredibly friendly and approachable. I believe it was someone named Dimitri who helped me today, and Matt on my first visit. Very grateful to have a shop local to me that I trust with my car. If I have any more issues in the future, I will certainly come back here.
Great folks here at Maple Garage! Found a leak in my tire valve stem, stopped by, and they were able to squeeze me in near closing. They also performed an inspection and found that another valve stem needed repair. Super friendly staff, quick service, and reasonable prices. Glad I found this place. Will be back again soon - thank you!
Their poor communication skills and inaccurate job completion estimate cost me over $75 in unexpected transportation cost, panic and anxiety, and potential punitive consequences from my work. My car was having difficulty starting, so for fear of not being able to restart it if I turned it off, I drove it directly to their shop from my work (I’m a flight attendant, and Denver Airport kinda sucks to travel to and from, even on a good day). After 2hrs of waiting in there shop, I was told that the starter needed to be replaced which was a repetitively easy fix and should take about an hour. I confirmed with them that they’d let me know when it was finished, and my friend picked me up to grab food. However, they never contacted me. Two and a half hours later, on the third call I made, while I was leaving a voicemail, someone angrily pickup and said my car wasn’t finished and I’d need to pick it up in the morning. The garage was now locked and closed, with my car in it, and my luggage and passport still in the trunk. Queue panic. He told me he’d come in early to finish it, which I was incredibly grateful for, and told him as much, since I needed to leave for the airport no later than 7:20am. But he never showed. I waited out in the cold rain at 6:45am hoping that maybe if someone showed up then I could at least get my luggage and passport out of the car, which was locked in their garage. I will never be returning to this garage nor would I ever recommend it. I was given two different times that the car would be finished, and for both instances there was no communication on their part. And I was left confused and scrambling to try to make it to work on time or I’d face punitive measures from my company that would go on my record. Had there been any notifications, updates, or basic information on the condition of my car then I would have been able to plan better transportation that wouldn’t have cost me $75 (which I could barely afford after the surprise starter expenses for my car), I would have been less panicked, and I wouldn’t have wasted my time and safety waiting outside in the cold rain in a part of town that isn’t really safe for young woman to be alone. I left voicemails and called 5 times throughout the day, none of which were picked up and answered. There was zero accountability or acknowledgment of any of the mixups they caused when I was eventually able to pick my car up two days later.
I went to check my car. Service was polite and kind, one tip always ask if they charge fee for diagnostics because as I learned some places do not charge, however some place do charge. The service was fast the place is clean they have chairs for you to wait or you can go for a walk or do something else while waiting. Front desk has excellent customer service make sure to ask questions.
This place is amazing. I came in for a last-minute battery replacement, and they were able to solve my problem on the same day. The gentlemen here are also super polite. I will be coming here for my maintenance appointments from now on.