Wheat Ridge Dentists
3727 Wadsworth Blvd Ste 122, Wheat Ridge, CO 80033, USA
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3727 Wadsworth Blvd Ste 122, Wheat Ridge, CO 80033, USA
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Update: the copy and pasted canned response asking me to contact their office kind of embodies most of the problems I expressed. I’ve been a patient for nearly five years; the office has my phone number. The lack of effort and putting the ball in my court is poor form. I've been a patient here for several years and never had any issues, but after my recent experience(s) here, will not be back. My main needs have really just been twice annual cleanings. I have been a fan of the office because they (at least used to) offer some evening appointments, which was great for my work schedule. After one cleaning, I'd typically schedule the next one as I was leaving ~6 months out. Unfortunately, for this most recent attempt at an appointment, this became an issue. After calling me in March to confirm a 6PM appointment on a Monday that I'd scheduled 6 months prior, the office called me back a few days ahead of time to let me know that, unfortunately, they had to cancel. I asked for alternative evening appointment times but was unable to secure one (when I asked for the latest available options in the day, the best I was offered was 2PM). I rescheduled for early April. I confirmed my new (now second) appointment a few days ahead of time, but again, two days before the appointment was contacted and told that they had to cancel. There was no acknowledgement that this was the second time this had happened, but hey -- it happens, right? My appointment was moved two weeks out to a Friday afternoon later in April. Today was the day of that (now third) appointment for an annual cleaning. My appointment was scheduled for 2:30PM, which I confirmed via their text and online services earlier this week. I blocked off work early (I work across town) to get to the office. I arrived 5 minutes early and waited for the patient ahead of me to finish up before getting checked in. When I finally was helped, I was told that my appointment was scheduled for 2PM. I politely disagreed and pulled up the confirmation email to show the time of 2:30PM listed, but was told that "Dr. Westphal doesn't normally scheduled cleanings after 2PM on Fridays". The individual at the front desk told me that my appointment had been moved. I was, I think rightfully, pretty annoyed. The person at the front desk went and talked to Dr. Westphal, who I guess confirmed he was unable to see me. There was little acknowledgement of blame for the issue or the fact that this was, in fact, the third such scheduling problem for what I assume is the most routine of appointments. The lack of an apology, ownership of the issue, or any flexibility when I was there in office spoke volumes. While I never ran into issues like this before, this was so blatantly disrespectful, unprofessional, and unorganized over the last two months that I will not be back.
I went in for a routine cleaning/exam after having not seen the dentist in a while. Dr. Westphal was amazing, as were Steven at the office end and Natalia as the assistant. While I was there, Dr. Westphal corrected a broken filling that has been annoying me for the last 6 years. My teeth feel amazing and I don't feel like I need to avoid the dentist - I'm already looking forward to my next cleaning this fall!
Fantastic dental practice. They have a well-orchestrated staff executing dental cleanings in under 45-minutes time from stepping in the office to exit. Just wow! Thoroughly impressed by the timeliness and precise dental cleaning work. Thank you, Dr Westphal and staff!
I called last night in tears from the pain because no one would help me get this tooth pulled. He was closing in 45 minutes and everyone stayed late to help me. He explained everything to me and was very nice even though they all had to stay late. It was a reasonable price after insurance and the awesome animal drive they’re raising money for! They took 100$ off if you bring in 5 things off the list ! Such a good deal. I will NEVER be going anywhere else except this dentist!
10/10 experience anytime I go! And I genuinely hate the dentist, however since coming to Wheat Ridge Dental my entire outlook has changed! From the front desk staff incredible customer service and helpfulness to amazing services provided by Dr. Erik and his amazing team! You feel at ease and everything is explained beforehand so you’re not surprised! They treat you amazingly and I won’t be going anywhere else! Thank you guys!!